Terms & Conditions

These Terms & Conditions (“Terms”) constitute a binding legal agreement between you (“User”, “you”, “your”) and IKEOCEAN® (“IKEOCEAN”, “we”, “us”, “our”), a global logistics ecosystem headquartered in Atlanta, Georgia, United States. By accessing our website, creating an account, requesting a quotation, tendering cargo, listing capacity, or otherwise using any IKEOCEAN service (collectively the “Services”), you confirm that you have read, understood and agreed to be bound by these Terms. If you are acting on behalf of an entity, you represent that you have full authority to bind that entity.

IKEOCEAN operates as a logistics ecosystem and technology platform that connects shippers, freight forwarders, carriers, customs brokers, warehouse operators, last-mile providers, suppliers, logistics agents, investors and partners. Except where IKEOCEAN expressly issues its own bill of lading, air waybill or contract of carriage, IKEOCEAN acts as an intermediary, marketplace and technology facilitator, and the underlying transportation, brokerage, warehousing, customs and insurance services are performed by independent, licensed third parties.

You must be at least 18 years old and legally capable of forming a binding contract. Accounts are personal and non-transferable. You are responsible for safeguarding your credentials and for all activity occurring under your account. You agree to provide accurate, current and complete information, and to update it promptly when it changes.

All quotations are non-binding estimates valid for the period stated (typically 7 days) and remain subject to space and equipment availability, currency fluctuation, fuel surcharges, BAF/CAF, customs requirements, and applicable carrier tariffs at time of booking. A booking is confirmed only when IKEOCEAN issues a written confirmation or a booking number. Transit times are estimates only and never guaranteed unless agreed in a separately signed service contract.

You warrant that:

• All information, documentation, HS codes, weights, dimensions, values and party data you provide are accurate, lawful and complete.
• Cargo is properly packed, marked and labeled in accordance with carrier and regulatory requirements.
• You hold all necessary licenses, permits and authorizations to ship, import or export the cargo.
• Neither you, your beneficial owners, your counterparties nor your cargo are subject to applicable sanctions or export controls.

IKEOCEAN may suspend, restrict or terminate your access to the Services at any time, with or without notice, for breach of these Terms, suspected fraud, sanctions or AML alerts, non-payment, abusive conduct, or any conduct that may expose IKEOCEAN, its partners or other Users to legal or reputational harm. Upon termination, all outstanding amounts become immediately due.

To the maximum extent permitted by law, IKEOCEAN’s aggregate liability for any claim arising out of or related to the Services shall not exceed the lesser of (a) the fees actually paid to IKEOCEAN for the specific shipment giving rise to the claim, or (b) USD $100. IKEOCEAN shall not be liable for any indirect, incidental, consequential, special, punitive or exemplary damages, including loss of profits, revenue, goodwill, data, or business opportunity. Carrier-performed movements are further governed by the applicable carrier conventions (Hague-Visby, Hamburg, Rotterdam, Montreal, Warsaw, CMR, COGSA, Carmack), and the carrier’s tariff or service contract.

IKEOCEAN shall not be liable for any failure or delay in the performance of the Services caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, port congestion, customs holds, pandemics, cyber-attacks, weather, fuel shortages, government actions or third-party service failures.

You agree to indemnify, defend and hold harmless IKEOCEAN, its affiliates, officers, directors, employees, agents, partners and licensors from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable attorneys’ fees) arising out of or related to (i) your use of the Services, (ii) your breach of these Terms, (iii) inaccurate or incomplete documentation provided by you, or (iv) your violation of any law or third-party right.

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-laws principles, and, where applicable, the federal maritime law of the United States. Any dispute shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, seated in Atlanta, Georgia, in English, before one arbitrator. You and IKEOCEAN waive any right to participate in a class action.

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice. Your continued use of the Services after the effective date constitutes acceptance.