Payment Terms & Billing Policy

Unless otherwise stated, all amounts are quoted and payable in U.S. Dollars (USD). Prices exclude VAT, GST, sales, use or similar taxes, which are your responsibility and will be added where applicable.

Invoices are due NET on receipt unless written credit terms (e.g., NET 15, NET 30) have been approved. Approved credit accounts must remain in good standing; IKEOCEAN may reduce or revoke credit at any time. New customers may be required to prepay or post a deposit.

• ACH / Bank wire transfer
• Major credit cards (subject to a processing surcharge where permitted by law)
• Approved electronic payment platforms

Bank charges and FX conversion costs are the payer’s responsibility.

Accessorial charges, including but not limited to demurrage, detention, storage, chassis usage, fuel surcharges, deadhead, re-delivery, lift-gate, inside delivery, residential, weight reclass, customs duties advanced, government exams and amended documentation, may be invoiced after delivery. You authorize IKEOCEAN to charge any payment method on file for such amounts.

Past-due balances accrue interest at 1.5% per month (or the maximum allowed by law), plus collection costs and reasonable attorneys’ fees. IKEOCEAN may suspend Services and place a possessory or general lien on cargo in its custody until amounts are paid in full.

Freight and platform charges must be paid in full when due. You may not set off any claim, dispute or offset against amounts owed. Valid claims will be addressed separately under the Cargo Claims procedure.

Invoice disputes must be submitted in writing within 30 days of the invoice date to info@ikeocean.com, with documentation. Undisputed portions must be paid by the due date.

Improper chargebacks for services rendered are a material breach and incur a USD $50 chargeback handling fee plus collection costs.