Supplier & Partner Terms

Suppliers and partners must demonstrate valid operating authority, professional licensing, insurance (cargo, auto, general liability, workers’ compensation as applicable), and pass IKEOCEAN’s vetting (safety rating, references, sanctions screening, beneficial-ownership disclosure).

Suppliers and partners operate as independent contractors. Each party is responsible for its own personnel, equipment, subcontractors, taxes and compliance.

Suppliers must meet the SLAs in their service contract or rate schedule, including pickup and delivery windows, OS&D reporting, claim handling, and EDI/API integration where applicable. IKEOCEAN may reduce volume, suspend or terminate partners who fail to maintain agreed performance.

• Comply with all sanctions, export-control, AML, customs, transportation safety and data-protection laws.
• Maintain anti-bribery controls aligned with FCPA / UK Bribery Act standards.
• Comply with labor and modern-slavery laws; child or forced labor is strictly prohibited.
• Maintain cyber-security controls appropriate to the data and integrations involved.

Carriers and warehouses must maintain cargo legal liability or warehouse legal liability insurance at no less than the limits required by the applicable jurisdiction or by the IKEOCEAN onboarding schedule, and must name IKEOCEAN as a certificate holder where requested.

Customer information, rate data, shipment data and platform information accessed in the course of providing services are confidential and may be used solely to perform the services. Suppliers and partners may not solicit IKEOCEAN customers directly, nor use ecosystem data to train external models without written consent.

Suppliers and partners agree to defend, indemnify and hold harmless IKEOCEAN against any claim arising from their performance, their personnel, their subcontractors, regulatory violations, or breach of these terms.

Either party may terminate for material breach, insolvency, regulatory issue, repeated SLA failure or reputational risk. Open bookings must be completed professionally and outstanding amounts settled in accordance with the service contract.