Customs & Duties Disclaimer

The shipper, consignee or their nominated importer/exporter of record (IOR/EOR) is legally responsible for the accurate classification, valuation, origin, declaration, payment of duties and taxes, and lawful import or export of the goods. IKEOCEAN and its partners act on the basis of the data and documentation you provide.

Quoted freight rates exclude duties, taxes, VAT, GST, customs bonds, deferment fees, examination fees and any government charges, unless DDP (Delivered Duty Paid) is expressly agreed in writing. Where IKEOCEAN or its broker advances such charges, they will be invoiced to you with an administrative handling fee.

Customs authorities may inspect, detain, fine, seize or destroy cargo for any reason, including incomplete or inaccurate documentation, mis-classification, under-valuation, prohibited content, sanctions hits or random selection. IKEOCEAN is not liable for delays, costs, penalties or losses arising from such government actions, including without limitation X-ray exams, intensive exams, FDA / USDA / CPSC holds, anti-dumping duties, or denial of entry.

Where customs clearance is performed through IKEOCEAN or an affiliated broker, you may be required to execute a Power of Attorney (POA), customs broker agreement and Importer Security Filing (ISF) authorization. You warrant the accuracy of all information provided and indemnify IKEOCEAN and its brokers against penalties arising from inaccurate data you supplied.

You are responsible for retaining your import/export records (commercial invoice, packing list, BOL/AWB, customs entries, payment proof, certificates of origin) for the period required by the laws of the origin and destination countries (commonly 5–7 years).

Any dispute, protest, refund claim or post-entry adjustment with a customs authority is between you and that authority. IKEOCEAN may assist on a best-efforts basis but does not guarantee any outcome.