1. Independent Service Providers
Except where IKEOCEAN expressly issues its own bill of lading or contract of carriage, the underlying transportation, customs clearance, warehousing, fulfillment and last-mile services are performed by independent third-party providers. These providers are responsible for the physical performance of the movement and for compliance with their own operating licenses and tariffs.
2. Statutory & Conventional Limits
Carrier liability is limited by the regime applicable to the mode of transport, including:
- Hague-Visby Rules — typically 666.67 SDR per package or 2 SDR per kg, whichever is higher (ocean).
- Hamburg Rules / Rotterdam Rules — where applicable.
- Montreal Convention — 22 SDR per kg for international air cargo.
- Warsaw Convention — where Montreal does not apply.
- CMR Convention — 8.33 SDR per kg for international road in Europe.
- Carmack Amendment — interstate motor carriage in the United States.
- COGSA, FMC tariffs, and carrier service contracts as applicable.
3. Higher Declared Value
Coverage beyond the statutory limit is available only if the higher value is declared in writing before tender, accepted by the issuing carrier, and supplemental charges are paid. Where higher coverage is not declared, the carrier’s and IKEOCEAN’s liability is strictly capped by the applicable regime.
4. IKEOCEAN’s Liability
To the maximum extent permitted by law, IKEOCEAN is not liable for loss, damage, delay, mis-delivery, theft, pilferage or non-performance caused by third-party carriers, freight forwarders, customs brokers, warehouses, last-mile providers, port authorities, terminals or government agencies. IKEOCEAN’s aggregate liability for any claim shall not exceed the lesser of the fees actually paid to IKEOCEAN for that shipment or USD $100.
5. Indirect Damages Excluded
IKEOCEAN, its carriers and its partners shall not be liable for indirect, incidental, consequential, special, punitive or exemplary damages, including loss of profits, revenue, market, goodwill or business opportunity, even if advised of the possibility of such damages.
6. Recourse Against the Performing Carrier
Where loss or damage is caused by an independent carrier, your primary recourse is against that carrier, subject to the limits and notice periods of the applicable convention. IKEOCEAN will provide reasonable assistance to facilitate the filing of such claims, but does not assume the underlying liability.
This document is part of the IKEOCEAN legal framework. It is provided for transparency and ecosystem protection and does not replace individualized legal advice. Where a separately signed master service agreement, bill of lading, sea waybill, air waybill, or tariff filing conflicts with this policy, the signed instrument controls.